RETURNS/ EXCHANGES/ REPAIRS
What is your return policy?
Items may be returned within 14 days of receipt, in the original, unused condition. You must first email B. Cool Shop at customerservice@bcoolshop.com to obtain an authorization number. Please include a copy of your invoice or packing slip with your return. We will process your return promptly, although it may take one to two billing cycles for a refund to appear on your credit card statement. Your refund will be processed to the same credit card used to make your purchase.
Sorry, shipping fees are not refundable.
In addition, no refunds or exchanges are provided for special or custom orders on items not sold on our website.
What if I want to exchange my item?
Exchanges are handled just like returns. Please notify us within 14 days of receipt that you would like to exchange your item. We'll issue you an authorization number as well as place an order for the new item. Any difference in the purchase amount will be charged/ credited accordingly. Once the exchanged item is received, we'll ship the new item. Please note, shipping fees are not refundable on exchange items.
Where do I send my return or exchange?
Please send your return or exchange to the following address:
B. Cool Shop
183 Willow Place Circle
Hendersonville, NC 28739
Please be sure to pack your product appropriately for safe keeping during transit. You may want to INSURE your package, as we cannot accept responsibility until your items are returned to our studio.
What if my item needs to be repaired?
We hope you'll never need a repair. However, in the unlikely event you do, we are happy to repair your item free of charge for up to 90 days after purchase. Please note, as our merchandise changes often, some beads and gemstones may not be
